Be awesome, wear Souls! | Free delivery on orders above €40
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    Shipping

    Souls Slippers will ship your order after we received your payment. Your packages will be handled via PostNL for all shipment and delivery services in the Netherlands, including a track and trace code. 

    Shipping costs  Shipping time
    The Netherlands €4,95 2-5 working days 
    Europe * €7,95 4-8 working days

     

    We offer free shipping on orders above €40 in the Netherlands and on orders above €50 in Europe. However, during the check-out process you could also choose to pick up your order for free on the following adres: 

    DownUnderBeach                                                                                         
    Zwarte Pad 1                                                                                                     
    2586 ZZ Den Haag                                                                                               
    The Netherlands  

    * Please note: Currently we only ship to Belgium, Luxembourg, Germany & France

    Exchanges & Returns 

    Souls Slippers is 100% committed to our customer service, we love knowing that our customers are happy and satisfied with their purchases. If in any case the item you received is faulty, please contact us and let us know if you would like to exchange or refund. 

    If you, the purchaser, ordered the incorrect Souls size these can be exchanged (subject to stock availability). However, in that case all associated shipping costs are at the expense of you. If a shipping error has been made by Souls and the wrong size and/or style has been supplies, Souls will cover all shipping costs associated with exchange and replacement of goods.  

    Whether you want to exchange of return a product, the following applies: 

    • The return is pre-arranged by emailing your details to info@souls-slippers.com.
    • The product is returned to Souls with proof of purchase withing 14 days of date of receipt of purchase.
    • The product is unused and in the original condition you received them, including all packaging and labeling. 

    If you like to share, please also inform us the reason for the return so that we can continue to improve our products and our service. If the returned product has been received in good condition and the return instructions have been followed accurately, then your refund will be processed and a credit will automatically be applied to your original method of payment within thirty 30 days after receiving it. 

    Return address: 

    DownUnderBeach                                                                                          
    Zwarte Pad 1                                                                                                      
    2586 ZZ Den Haag                                                                                               
    The Netherlands  

    Products that have been purchased in sale may not be returned.

    On all offers, orders and agreements the Terms & Conditions of Souls Slippers will apply. The acceptance of an offer or the placing of an order implies that the consumer automatically accepts the stipulations set out in these General Terms & Conditions.